S P E A K E R     •   F A C I L I T A T O R     •     C O A C H

 Activating Higher Performance

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The Human Side of High Performance

Five-star hospitality requires consistency, clarity, and composure—especially when expectations are high and resources are tight. This handbook explores what sustains excellence under pressure and offers practical ways to strengthen clarity, elevate performance, and nurture the spirit of hospitality.

Two ways to use it:

  • A Portable Coach: Restore clarity and composure when pressure narrows thinking.

  • A Team Resource: Spark honest, constructive conversations about strengthening performance.

Sample the first three chapters.

  • "Great facilitator, excellent delivery. A very interesting and engaging session. Very positive energy emanates from Niale."

    IBM

  • “Our associates thoroughly enjoyed the sessions and were able to absorb the techniques due to your highly effective training skills.”

    Starwood Hotels & Resorts

  • “Very energetic, interesting and lively. Inspiring, a great facilitator.”

    Monetary Authority of Singapore

  • “Niale McLoughlin is definitely one of the top trainers, coaches and mentors in the industry. He has an incredible energy level and constantly drives to get the best from people.”

    Wynn Resorts (Macau)

  • "An enlightening, inspiring, and fruitful event."

    Siemens Medical Instruments

  • “You are a brilliant trainer – energetic, spontaneous, flexible, organized and knowledgeable. My compliments to you for the results our sales teams are bringing in.”

    Shangri-La Hotels and Resorts

  • "This was the most practical training session I have ever attended."

    Microsoft Operations

  • “There is no one quite like Niale. His delivery and humour reaches across multicultural audiences and hits home with strong positive results"

    Dusit Thani

About Niale

Niale has honed his skills as a speaker, workshop facilitator, and transformative coach through a rich and diverse career spanning over 40 years. He has served more than 50 major organizations in 18 different countries, with many clients repeatedly seeking his expertise.

Niale’s courses and workshops are tailored to match the unique needs and preferences of each client. His interactive and engaging presentation style enriches the learning experience, ensuring that participants from all backgrounds gain valuable insights from each session.

Engagements include:

Management Retreats and Teamwork programs for ABN Amro, American Express, Banyan Tree, Equatorial, Fortis Bank, Grace Bay, Hilton, HDB, HP, Mandarin Oriental, Monetary Authority of Singapore, Rabobank, Raffles, Richemont, Siemens Medical Solutions, Singapore Stock Exchange, StarHub and TIF Ventures.

Leadership workshops and seminars for Anantara, Artyzen, Brunei Shell Petroleum, Bank of America, Concorde, IBM, Johnson & Johnson, Marco Polo, MeesPierson, Microsoft, Peninsula, Pfizer, PepsiCo, Reddington Gulf, Regent, Sands China, Six Senses, Starwood, Sukhothai, Wynn Resorts and Yum! Brands.

Service Enhancement and Performance Improvement courses for Adecco, American Club of Singapore, Ascott, Aspial, Citigroup, Cycle & Carriage, Dusit, F&N, Fullerton, HSBC, Marriott, Meridien, MCI, Oracle, Pan Pacific, Prudential Assurance,  Shangri-la, Shilla, Sentosa Resort, SingTel, Suntec Singapore Convention Centre, Swissotel, Westin and Volvo.

Niale's Background

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